Noise related issues

My refrigerator seems to be running all the time

Your freezer is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator. It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.

Below are a few reasons why your freezer may appear to run for longer:

Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?

Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.

The freezer must achieve -18°C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.

My frost-free refrigerator seems very noisy compared to my old refrigerator
Your frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance. If you are hearing a cracking noise then this is perfectly normal. Your freezer will defrost its self usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard
My refrigerator is noisy

A noisy Refrigerator isn’t uncommon, especially on a new appliance. A sharp cracking sound from within your fridge can usually be attributed to the build up of frost on your internal fridge components.

Causes of noise:

The pump/compressor motor – Normal

Pipe work vibrating against the wall – Check the position

Gas circulating inside pipes – Normal

Cracking sounds – Defrosting Air Movement – Normal


Water and Ice related issues

Frost and ice is appearing on the basket fronts of my Frost-Free Refrigerator?

Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time. Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.

You must also always use the genuine ice cube tray inside an frost-free appliance, which has a fitted lid to keep the moisture from entering the system.

There are droplets of moisture on the underside of my salad compartments
As all green leaved vegetables contain a high level of water, failure to provide an adequate amount of air circulation around the salad and vegetable compartments could result in condensation forming upon the underside of the glass shelves directly above them. We recommend that you try introducing a small amount of air circulation by either pulling the glass shelf forward a couple of millimetres or if fitted re-adjust the sliding corresponding to the salad and vegetable compartments.
Where do the defrosted ice droplets on the Refrigerator go?
The melted water produced when your appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
There is moisture on the inner base of my refrigerator
Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance. We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.

Appearance related issues

My appliance is unstable

When you have a new appliance you sometimes find that your appliance feels slightly unstable. It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your refrigerator can result in an increase in the noise levels. You may also find on some of our taller refrigerator that failure to level the feet will give the impression of the refrigerator doors having drooped on one side. To level your Refrigerator it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.

To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the refrigerator, leave the appliance for a day or so and this should disappear.

Can I reverse the doors on my freestanding refrigerator?
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on+65 6250 6888- A charge will be applied.

Temperature, performance and alert related issues

Why are dairy items freezing up in my frost-free refrigerator?
It is vitally important that you store milk in the dairy compartment of your frost-free appliance. Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.)
My food is not staying fresh

Our refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius. As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door. This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it. Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.

Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer. Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.

What should my refrigerator temperature be?

Your refrigerator is designed to operate at various temperature range depending on the type of food to be stored. As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.

There are various zones within the Refrigerator providing different temperature setting for different type of food

−18°C / −0.4°F (freezer)
0°C / 32°F (meats)
5°C / 41°F (refrigerator)
10°C / 50°F (vegetables)


Other issues

The light does not go out on my built in refrigerator
If the interior light does not go out after you have closed the door on your built in appliance it is more than likely that the outer décor door of your cupboards is not fitted properly. This can result in the appliance door not being allowed to close fully, keeping the appliances inner light on. We recommend you check the decor door to see if it is securely fitted.
My refrigerator smells due to a spillage
If there has been a spillage inside your appliance it should be cleaned up as soon as possible to avoid smells caused by bacteria build up within your appliance. We recommend using our fridge care. Simply spray onto internal and external areas of your appliance- shelves, salad bins etc. then wipe away with a damp cloth. This cleans and sterilises all surfaces and can also be used on normal worktops