Noise related issues

My washing machine is noisy and unstable

If your washing machine appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly. Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machine. You can keep them should you wish to transport your appliance again in the future.

Please ensure that the washing machine is installed on a levelled floor

Leaking issues

My washing machine is leaking

As part of the manufacturing process we thoroughly test your washing machine to ensure that it will not leak from any internal components after you have installed it. Any leaking before or during its first use is most likely due to water still remaining in the washing machine following this testing process.

Further checks can be easily carried out. Firstly, we would recommend checking the fill hose, drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washing machine and to the mains plumbing (taps) are secure. It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washing machine has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine. We would also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.


My washing machine will not empty

If your washing machine empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build up of food deposit or fat. It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your washing machine. If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.

Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.

My washing machine appears to have no electrical supply
Check that the socket your washing machine is connected to is live by plugging in and testing another piece of equipment such as a radio. Your washing machine comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one. Always ensure that your on/off or start switch is in the correct position and that the door is closed firmly at the 3 o’clock position.
My washing machine will not spin

Your washing machine has an in built feature to prevent it spinning with an unbalanced load. The appliance will try to redistribute the load to achieve balance, however, if it remains unstable the spin process will be aborted. This will minimise excessive vibration and prolong the life of your machine.

Some washing machine models are fitted with a ‘Final Spin’ indicator light, to advise you that the load is unbalanced. On other models you may notice the clothes are still soaking when you attempt to remove them from the drum. In this instance, we would recommend removing the clothes, redistributing the load evenly and then reselecting a spin programme.

My washing machine appears to have no electrical supply

Modern washing machines are designed to use less water, which means the appliance launders the clothes more – resulting in longer wash cycles. For approximate programme times, please see your user manual. It is also possible that the load detection system has detected an imbalanced wash load, the machine will then attempt to correct this by redistributing the load during the wash cycle. We recommend you wash large and small items together to prevent this issue occurring.

All of our latest washing machines are designed to give optimum wash results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.

Why are my wash results poor?

To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent. Take care not to overload your washing machine as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.

Try re-washing garments on the correct programmer ensuring that an adequate amount of detergent is used. Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.

There is a light flashing on my washing machine
Many of our newer washing machines have a series of indicator lights, which flash to indicate a possible fault.

The most common are:

Pre wash light flashing - Indicates that the washing machine is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.

Wash light flashing - Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.

Spin light flashing - Indicates that the washing machine has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.

End light flashing - Indicates that the washing machine has reached the end of a wash programme.

If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.

There is a smell coming from my washing machine

There are a number of reasons that could cause your washing machine to smell.

The most common causes are: Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.

We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our De-scaler & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.

You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages.

Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle. If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself. We recommend you remove the detergent dispenser drawer and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner. Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the programme.

Finally check that the feet are level and the washing machine is not too low at the front as this could prevent the fabric conditioner being rinsed away.

We recommend you check that your cold water supply is on. This is a common cause of your appliance failing to fill on the ‘rinse’ cycle and will result in your washing machine stopping mid-cycle. On some newer washing machines this is indicated by using either a tap symbol or a flashing light, to advise there is a water supply issue.

Finally in some cases failure to position the drain hose at the correct height may also lead to problems of your appliance stopping mid-cycle. Check your instruction manual on how to position the drain hose correctly.