Noise related issues

My washer-dryer is noisy and unstable

If your washer-dryer appears noisy or unstable when using it for the first time it’s possible the installation hasn’t been completed properly. Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washer-dryer. You can keep them should you wish to transport your appliance again in the future.

Full instructions on how to do this can usually be found on the first few pages of your user handbook.

Leaking issues

My washer-dryer is leaking

As part of the manufacturing process we thoroughly test your washer-dryer to ensure that it will not leak from any internal components after you have installed it. Any leaking before or during its first use is most likely due to water still remaining in the washer-dryerfollowing this testing process.

Further checks can be easily carried out. Firstly, we’d recommend checking the fill hose (water supply) drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washer-dryerand to the mains plumbing (taps) are secure.

It is also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washer-dryer has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.

We’d also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.



My fabric conditioner is not being taken away

Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle. If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself. We recommend you remove the detergent dispenser drawer and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner. Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the programme.

Finally check that the feet are level and the washer-dryer is not too low at the front as this could prevent the fabric conditioner being rinsed away.

My washer-dryer is stopping mid cycle

We recommend you check that your cold water supply is on. This is a common cause of your appliance failing to fill on the ‘rinse’ cycle and will result in your washerdryer stopping mid-cycle. On some newer washer-dryers this is indicated by using either a tap symbol or a flashing light, to advise there is a water supply issue.

Finally, in some cases failure to position the drain hose at the correct height may also lead to problems of your appliance stopping mid-cycle. Check your instruction manual on how to position the drain hose correctly.

Why are my wash results poor?

To achieve the perfect wash make sure you select the correct programme and add the recommended amount of detergent. Take care not to overload your washer-dryer as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent. Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.

Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash to be used in order to improve the wash results.

There is a light flashing on my washer-dryer

Many of our newer washer-dryers have a series of indicator lights, which flash to indicate a possible fault.

The most common are:

Pre wash light flashing - Indicates a failure of your washer-dryerto fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.

Wash light flashing - Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.

Spin light flashing - Indicates that the washer-dryerhas considered the wash load to be excessive or unbalanced. Open up the door of the washer-dryer, re-distribute the garments and retry the spin to resolve this.

End light flashing - Indicates that the washer-dryer has reached the end of a wash programme.

If the wash, rinse and spin lights all light at the same time, this would indicate a possible blockage in the waste system.

We recommend checking your user manual as all models vary – you can also download your user manual here.

My washer-dryer is taking too long

Modern washer-dryers are designed to use less water, which means the appliance launders the clothes more – resulting in longer wash cycles. For approximate programme times, please see your user manual.

It is also possible that the load detection system has detected an imbalanced wash load, the machine will then attempt to correct this by redistributing the load during the wash cycle. We recommend you wash large and small items together to prevent this issue occurring.

All of our latest washer-dryers are designed to give optimum results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.

My washer-dryer will not spin
Your washer-dryer has an in built feature to prevent it spinning with an unbalanced load. The appliance will try to redistribute the load to achieve balance, however, if it remains unstable the spin process will be aborted. This will minimise excessive vibration and prolong the life of your machine. Some washer-dryermodels are fitted with a ‘Final Spin’ indicator light, to advise you that the load is unbalanced. On other models you may notice the clothes are still soaking when you attempt to remove them from the drum. In this instance, we could recommend opening the machine, redistributing the load and re-selecting a spin programme
My washer-dryer appears to have no electrical supply

Check that the socket your washer-dryer is connected to is live by plugging in and testing another piece of equipment such as a radio. Your washer-dryercomes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. And if you are using an extension lead you might want to try replacing or testing your machine with a different one.

Always ensure that the on/off or start switch has been used/deployed properly and that the door is closed firmly at the 3 o’clock position.

My washer-dryer will not empty

If your washer-dryer do not empty into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build-up of food deposit or fat. It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your washer-dryer.

If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches. Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.

There is a smell coming from my washer-dryer

There are a number of reasons that could cause your washer-dryer to smell.

The most common causes are: Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell. We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our De-scaler & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.

You should also check if your washer-dryerdrain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages.

For more information on the De-scaler & Detergent Remover.

Performance and temperature related issues

The ECO sense drying feature will not function

If your washerdryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults.

We recommend the following:

Ensure that you are loading the washer-dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.

Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.

Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

My washer-dryer isn't as effective as it used to be

If you suspect that your washerdryer is not as efficient as it used to be you need to be checking a series of non mechanical problems.

We recommend the following:

Ensure that the vent hose is not blocked or crushed.
Ensure that your washer-dryer is not being overfilled with clothing as this will impair the performance.

Double check the heat switch on your dryer is set to the appropriate position.


Control and dial related issues

My washer-dryer keeps tumbling after the programme has finished
Certain models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then d in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
My dial is not rotating
On certain models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.