Performance and temperature related issues

The ECO sense drying feature will not function

If your dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults.

We recommend the following:

Ensure that you are loading the dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.

Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

There is no electrical power to my dryer
Check that the socket your dryer is connected to is live by plugging in and testing another piece of equipment such as a radio. Your dryer comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try replacing or testing your machine with a different one. Always ensure that the on/off or start switch is in the correct position and the door has been closed firmly.
My dryer isn't as effective as it used to be

If you suspect that your dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems.

We recommend the following:

Ensure that the vent hose is not blocked or crushed.

Ensure that the lint filter is clear from fluff build up.

If your dryer has a water container, ensure it is empty.

Ensure that your dryer is not being overfilled with clothing as this will impair the performance.

Double check the heat switch on your dryer is set to the appropriate position.

Ensure that the condenser unit has been washed using running water.


General issues

Can I stack my dryer into my washing machine?

Dryers are designed to be fitted onto the top of some of our washing machines. This stacking process must only be completed using one of our genuine stacking kits.

To establish exactly which stacking kit you require or to purchase please +65 6250 6888.

Filters, Condensers and Water Containers

How do I clean the fluff filter?
To clean your dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening). Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this. We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
How do I empty my water container?
Failure to empty the water container can result in your machine not heating (your clothes may still be wet at the end of the drying cycle). To empty your water container, simply pull the container out towards you and remove it fully from the dryer. Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
How do I clean the condenser?

If you find that your Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser. The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.

We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.


Control and dial related issues

My dial is not rotating
On certain models the programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
My dryer keeps tumbling after the programme has finished
Certain models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then d in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the program dial is manually advanced to the off position.